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How Challenging Customer Feedback Transformed This Business Development Strategy

CalmInterview · 2026-01-11T03:15:06.635359+00:00

Topic: Panel review of Customer Obsession response. Panel Consensus: The panel unanimously agrees that the candidate misunderstood 'difficult customer feedback' as scope creep or process conflicts rather than genuine harsh critiques, revealing gaps in customer obsession across sales process, relationship building, empathy, and systems thinking. They converge on the reactive, surface-level response lacking outcomes, self-reflection, or quantification, but nuance disagreements on emphasis - Michael stresses quota and pipeline misses, Jordan and Marcus highlight empathy and multi-threading deficits, while Sarah pushes for scalable ownership and business impact over pure empathy.

Customer Obsession

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