Why This Candidate's Insight on B2B Payment System Maturity Stunned the Interviewer

Most interesting thing about this company and especially about the, um, I mean, the company is uh very well known and and uh um. Worldwide success, um, but in particular, the department is Uh, very unique in that they're creating, uh, more of their independent B2B payment systems, um, that are similar to what PayPal does, uh, as a company, they're wanting to build that payment, the B2B payment systems within their company, so they're independent from all those external, uh, financial institutions, um, and, and Building this, they are, um, they have to build it worldwide, uh, which means that they have to take into account the, um, the different laws and rules and laws regulations that are required in order to, um, for accounting purposes, for tax purposes, um, they have to cater to different demographic graphics, and cultural, cultural, uh, differences, um, uh, other legal issues, so it's a very, um, Interesting and exciting opportunity to break new ground, uh, because they don't have it. They're right now they're in the, uh, they handle retail payments, um, and they've been doing that for decades, uh, very well, but the B2B payment systems are, uh, very, a very new process for them, um, and a very, it's very complex, so that to me is, is very exciting. But

Well, I was surprised that they were uh not as mature as they, I thought they would be. Um, I thought it's a large, uh, division, but it's also not as sophisticated as I thought it would be, and that they're still, uh, formulating a lot of the, uh, digital payment system, uh, features that hasn't really, uh, addressed a lot of the pain points of the customers. So, um, uh, for instance, in, in Uh, helping them to provide their, you know, for a business to, uh, refund, you know, for instance, it's if it's a new ball game versus refunding a, a retail customer, things like that, it's very complex. So it's, for me, it's, it's new. I haven't been in this, uh, Type of environment, um, and I found it, uh, to be very to me that's interesting and unique, and to you, perhaps, um, you're familiar with the B2B payments, and I understand, uh, it's certainly been developed, but, um, they haven't done it internally within this uh retail space, I mean within this company, uh, um, where they're, uh, predominantly retail.

My 1st 90 days would be, uh, I expect a steep learning curve, um, and a lot of time spent researching, uh, what they've been doing right, where they failed, uh, what their opportunities, uh, what their challenges are, um, and finding out where I can quickly add value. Um, that's really what my focus is. Um, that's my challenge in the 1st 90 days is to really find that, that niche where I'm going to be adding unique value, uh, to their team.

I would be um Not only doing my own independent research um of everything that I can find, which there's an enormous amount of resources you can imagine when you get start, start with the company, but also I'd be meeting with people, uh, other product managers, I'd be meeting with engineers or meet with architects I meet with them one off to really understand. What those issues are, I'd meet with the uh internal customers, uh, stakeholders that will be able to provide the insight into what the pain points are, what the issues are, what succeeded, what's been successful, what has been, has failed, um, and, uh, where the, the greatest needs are. So, in talking with people and having my individual interviews, I learned quite a bit. So I usually do that. Um, and then I'm able to formulate more of what I'm going to do as I go along, and so my, I modify my approach and my research and my understanding, uh, or my, uh, building my knowledge base as I go along based upon what I've learned.