Insist on the Highest Standards

Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

High standards aren't just about quality—they're about continuous improvement and never settling for "good enough." Leaders create systems and processes that prevent problems from recurring.